Unless otherwise noted, there is a suggested minimum of 2 weeks notice requested for all orders. Custom anything can take some time so please contact me early so we can plan together. Orders taken with less than 4 days notice are subject to a $20 rush order fee. All orders are based off availability. Orders must be paid in full at least 5 days prior to your pick up date. An order is not officially accepted until it is paid.
All orders will be available for pickup by appointment only. I am unable to offer delivery at this time. Pick up windows are scheduled in the morning from 10-11 am, in the afternoon from 1-2 pm, and in the evening from 6-7 pm. Let me know your preference and please feel free to communicate special requests for different hour length windows. I will do my best to accommodate you with a time-frame that works for your schedule.
If you need to cancel for any reason I require a minimum of 4 days notice be able to issue a refund in the amount of 80% of your total keeping 20% to cover costs already invested. If the request to cancel is less than 4 days notice I am unable to offer a refund. This is due to investments of perishable of perishable and no perishable investments as well as having had to turn down other orders in order to ensure proper time to fill the order in question. If you'd like to reschedule, first I must check my calendar to make sure I am able to accommodate a new date. If I am able to move your order date, there is a 20% fee to cover costs already invested working towards your original deadline as well as perishable goods that will need to be repurchased at a later date.
Upon ordering, I will send an invoice for your review noting the final details we've decided on. Please take the time to look over it in detail as this will be my final reference for the order regardless of any other conversation. If no changes are needed, payment is requested either online via credit card on PayPal 5 days prior to your scheduled pick up date.
Please know that I am still a very small operation and while I will always do my best to get back to you ASAP. Weekends are usually dedicated to getting orders out the door. I typically address new requests for quotes at the start of the work week.